Exploring Ways to Pay
We believe in making bill payment hassle-free. Discover a range of convenient options tailored to your preferences. Explore the various ways to pay your bill below, ensuring that managing your utilities is quick and easy.
Please Note
● Payments will be processed within two business days.
● Drop box payments received after 4 p.m. will be processed next business day.
● If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
● Currently, credit or debit cards and e-check payments made over the phone or online are limited to $2,500 in a 7-day period and ACH (payments made by Check using Checking or Savings account) is $1,000,000.
Ways to pay
24-Hour Walk-Up Pay Station
Pay on the go! Use the outdoor automated kiosk at 1401 Avenue K to pay by cash, check, debit or credit card 24 hours a day, 7 days a week.
Online (No Registration)
You can make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website. Now accepting Apple and Google Pay!
By Phone
Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
Indoor Pay Stations
Pay using one of our automated self-service kiosks in the lobby at 1401 Avenue K.
○ Lobby hours are M-F, 8 a.m.- 5 p.m.
Western Union
Visit one of the many authorized payment centers around Lubbock to pay by cash, debit card or money order.
By Mail
Mail your check or money order to:
City of Lubbock Utilities
P.O. Box 10541
Lubbock, TX 79408-3541