311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests: potholes, stray animals, downed street signs, trash collection or other City requests. Our 311 staff are always ready to answer any question, or assist with any issue you may have regarding City of Lubbock departments or services.

The 311 Call Center is open Monday through Friday from 7:30 a.m. to 5:30 p.m. 311 customer service representatives are knowledgeable, friendly and ready to help!