Report Services

Report Water Leak

Water Utilities maintains the City of Lubbock water meters and water pipeline systems. There are 2 types of service requests for Water Services and Maintenance.

Emergency Requests
The following situations could be extremely dangerous. Please call in the location immediately to Water Utilities Dispatch (806) 775-2588, 24 hours a day.
  • Water Leaks - Excess amounts of water in a typically dry spot or water bubbling from underground or underneath the street. - (see figure 1)
  • Leaking or Damaged Fire Hydrants – A damaged fire hydrant (typically hit by a vehicle) can either produce a huge water loss in a very short period of time or if completely sever the hydrant and jeopardize fire safety protection for that area of town. - (see figure 1)
Maintenance Requests
When submitting a request, please be sure to specify the address or intersection where the issue is located. Maintenance requests will be addressed as soon as possible.
  • Damaged Meter Box – A damaged meter box (typically ran over by a vehicle) can become ineffective in protecting the water meter. Damage to the rim will prevent the lid from fitting or staying in place so the water meter is exposed. - (see figure 2)

Submit an Online Service Request