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Emergency? Contact Water Service 24 Hours at (806) 775-2588

List of All Water Department Services

Water Testing

Information
City Of Lubbock Water Treatment Plant Microbiology Laboratory
6001 North Guava/P.O. 2000
Lubbock, Texas 79457
(806) 775-2907 Or (806) 775-2946


Water Sample Submission Information
$25.00 Per Sample
No Cash Accepted
Water Vouchers, Checks, Money Orders Accepted
Mastercard And Visa Card Now Accepted
(Vouchers May Be Purchased at the Water Treatment Plant Lab)


IMPORTANT: Samples MUST be tested within 30 hours of the time of collection. Samples not transported to the laboratory within this 30-hour limit will be rejected. Samples must be transported on wet ice, NOT frozen. Specimens held overnight MUST be refrigerated. TCEQ regulated systems MUST include a chlorine residual on the request form.

Samples are accepted Monday thru Thursday, 8 AM to 3 PM only. Samples will NOT be accepted after 3:00 PM. Testing takes a minimum of 18 hours. Samples will be tested on the day of receipt. Sample results will be available after noon on the day following test initiation (not day received).

Monday - Thursday at 3:00 pm
NO TESTING ON FRIDAYS

Please submit samples to the Customer Service Representatives (CSRs)
between 8:00 am and 3:00 pm Monday-Thursday at the
Customer Care Center located at 6001 North Guava.

NO SAMPLES ARE ACCEPTED ON FRIDAYS.

Samples cannot be accepted on holidays or on the day before the holidays. Please note and observe the Holiday Schedule.

How to Collect a Water Sample
Be sure to select from the list of links below for more information on "Procedures for Collecting a Water Sample" or for "Guidelines for Treating Private Water Wells"

Submit an Online Service Request

Contact Information



Water Utilities
402 Municipal Drive
Lubbock, TX 79403

Mailing Address
City of Lubbock
P.O. Box 2000
Lubbock, TX 79457


(806) 775-2588