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Report Services

Report Sewer Problem

Wastewater Collection maintains the City of Lubbock sewer system. There are 2 types of service requests for Sewer Service and Maintenance.

Emergency Requests
The following problem could be extremely dangerous. Please call in the location immediately to Water Utilities Dispatch at 806-775-2588, 24 hours a day.
  • Overflowing Manhole - (see figure 1)
Maintenance Requests
When submitting a request, please be sure to specify the address or intersection where the issue is located. Maintenance requests will be addressed as soon as possible.

  • Backed-Up Sewer (It is the responsibility of the property owner to maintain the sewer line from their home to the City sewer main). After the property owner has a licensed plumber/professional clean the line and the problem is still not resolved, the licensed plumber/professional is responsible for contacting the Water Utilities Dispatcher at 806-775-2588 to request assistance from Wastewater Collections, 24 hours a day.(only for Emergencies, 7:00 a.m. to 5:00 for non-emergencies. - (see figure 2)

Submit an Online Service Request

Contact Information

Water Utilities
4709 66th Street
Lubbock, TX 79414

Mailing Address
City of Lubbock
P.O. Box 2000
Lubbock, TX 79457

(806) 775-2588