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Is there any energy assistance available?

The purpose of the Comprehensive Energy Assistance Program (CEAP) is to assist low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs. The program encourages priority be given to those with the highest home energy needs, meaning low income households with high residential energy use, a high energy burden and/or the presence of a "vulnerable" individual in the household, such as a child age 5 and younger, disabled person, or an elderly individual. CEAP services include: energy education, needs assessment, budget counseling (as it pertains to energy needs), utility payment assistance, crisis-related repair of existing heating and cooling units, and crisis-related purchase of portable heating and cooling units. 

Components of the Grant

Utility Assistance:

  • Elderly households include at least one member age sixty (60) or above and can call Lutheran Social Services Neighborhood House at 806-741-0459 for more information.
  • Disabled households include at least one member living with a disability under age 60 also call 806-741-0459.

Household Crisis:

A bona fide household crisis exists when extraordinary events or situations resulting from extreme weather conditions and/or fuel supply shortages or a terrorist attack have depleted or will deplete household financial resources and/or have created problems in meeting basic household expenses, particularly bills for energy so as to constitute a threat to the well-being of the household, particularly the elderly, the disabled, or children age 5 and younger.  For more information call Lutheran Social Services Neighborhood House at 806-741-0459.   

Service and repair of existing heating and cooling units or purchase of portable heating/cooling units (portable electric heaters are allowable only as a last resort) for households that include at least one member that is elderly, disabled, or a child aged 5 or younger when and has met local weather crisis criteria.  Call 806-775-2296 for more information. 


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Contact Information


Monday - Friday:
8:00 am to 5:00 pm


Community Development
1611 10th Street
Lubbock, TX 79401

Mailing Address:
City of Lubbock
Community Development
PO Box 2000
Lubbock, TX 79457


(806) 775-2296